Victorian Auto Services - Mechanic - Car Servicing-West Melbourne-Docklands Melbourne CBD, 653 Spencer Street, West Melbourne

Reviews

• Ruben Canobra

  04.10.2018
  ★ ★ ★ ★ ☆
  The wife and I were on holidays in Melbourne for the first time ever. On our second day I discovered a pool of oil under the car. Checked the oil level and found it to be as dry as the Simpson. With my limited tools I found one of the engine seals had literally popped out and I was concerned at how easily I did push it back in, so I knew that there was no way it would make it back to Sydney (800+ Kms Away). I quick internet search found a few mechanics close by to the hotel but only Frank (the owner) was willing to see me at short notice. I got there just before lunchtime and he had it all fixed by 10am the following day. Three engine seals and a new timing belt were required as the other, although about 30,000 Ks old, was saturated in oil and would not last the distance.
  Thank you Frank and Team
• Jade Flynn

  03.06.2018
  ★ ☆ ☆ ☆ ☆
  I needed a diagnostic report completed for a VCAT matter and booked my car in. What should have been the first red flag was that the receptionist was abrupt, rude and had no idea what she was doing.
  The mechanic who showed up was lovely but when he called the owner to check what action he should take, you could tell he was arguing so he put me on the phone. The guy was so thick he could not comprehend what I required. He then said "tell me what you need in the report and I'll write it, but I'm not falsifying my report" I had to set him straight and tell him I was asking him to do his job not falsify a report as he was supposedly an expert in air conditioners. The mechanic tested the air cond and said specifically that the TX expansion valve was working correctly and that wasnt my issue. I paid $110 for the report which arrived via email two days later, which was more like a receipt not a diagnostic report and had "suspect faulty TX valve" on it. Literally the owner is an absolute moron and this is one of the worst businesses I've dealt with. PATHETIC. STEER WELL CLEAR OF THEM.
  The one star is because I can't give no stars.

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